Returns and Exchanges

MyCoolCell, LLC will only accept returns for defective items from the California warehouse if products are in the original packaging. We do not accept returns on non defective items, items ordered in error or items that simply did not sell. If you request to return or exchange any item(s), you must fill out an RMA form. You have 15 days after placing the order to notify MyCoolCell of any issue with a product. You are responsible for all shipping costs as MyCoolCell will not provide a return label for any returns or exchanges you request. MyCoolCell, LLC reserves the right to refuse any return or exchanged items once it is inspected.

Please allow 2-3 business days for all returns and exchanges to be processed. If you return an item, subject to approval, you will be charged a 25% restocking fee. All approved refunds or credits will be posted to your account within 2-3 business days. If you have any questions, or concerns regarding our Returns and Exchanges policy, please contact us for more information.

Send Products to:
MyCoolCell, LLC.
9722 Topanga Canyon Blvd
Chatsworth, CA 91311

Toll Free: 888-388-8877
International: 818-709-8222